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Customer Insight

“During a complete overhaul of the commercial management team Gough Mandarin played a key role in kick-starting the marketing department ensuring that no time was lost for the duration of the recruitment and the first months of the new management. And the handover ensured that the new manager was up to speed on priorities in record time.”

– Ideal Standard International (Spanish office)

Do you exceed your customers' expectations or merely meet them? Worse still, do you fall short of expectations and disappoint them? 

In today’s society, we hear much about customer service and it continues to be the key differentiator between many companies. Some companies thrive on "going the extra mile", whilst some are just too complacent.  

Our approach is always to go the extra mile for our customers.  So, we provide you with the feedback you need, to identify what makes your customers - and prospective customers - tick, what are the key influences on customer loyalty and information on how you actually perform. 

You may be in the consumer or business-to-business arena, or both; our research can help you recognise the expectations of your existing and target market, give you a health-check on your actual customer service levels and identify how to nurture TRUE LOYALTY.  

Discover how we can help your organisation by emailing us for more information.